Payments Methods

You may pay for your order using a credit card, Paypal or send a check or money order.  As you go through the checkout process you will be given two choices: Paypal or check.  Please be aware that you do not need a Paypal account to process your order.  When you are taken to the Paypal site you can choose the option of making a regular credit card purchase or paying through a Paypal account.  We use this method for your security.  We do not store any credit card information on our website.

Shipping 

Our current shipping carriers are USPS and FedEx Ground.  Shipping charges are calculated by the shipper based on the total weight of the items ordered.  Orders totalling $40.00 or more have the option of selecting free media mail* shipping on qualifying products (books, most printed materials, DVDs and CDs sent to US addresses only).  We do not add any additional handling fees to your order.

*Please be aware that media mail packages can take up to 2 weeks or more to arrive at their destination. They are the lowest priority mail and are also subject to random inspections by the postal service.  If you need your items more quickly we suggest you choose a different shipping option.

We can ship to virtually any address in the world. We use United States Postal Service for our international shipping because they offer the most reasonable prices available.  We will let you know if there are any issues with your individual order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for the items we sell are weight-based.  To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Order Fulfillment

We carry a large inventory and orders are usually filled and shipped within 48 hours.  However, if we are out of a particular item and expect it to be in stock within a reasonable time (less than 2 weeks) we will hold your order until it is complete.  

If you prefer to have your order split into multiple shipments if necessary please indicate this in the Order Instructions box during check out. We will contact you if it's necessary to split the order and adjust your shipping cost accordingly (split orders are not eligible for free shipping).

Returns

You may return most new, unopened items within 30 days of delivery for a full refund.  We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please note: We cannot issue refunds for digital products. CDs and DVDs are not returnable.  Items returned to us without prior authorization or past 30 days of delivery will receive store credit rather than a refund.  When returning merchandise please pack carefully.  If it arrives to us damaged we will not be able to issue a full refund.