6. Order Status
You may place your order using one of the following methods :
For online orders as you go through the checkout process you will be given three choices:
Mastercard, Visa, Discover, and American Express are now accepted through our secure online shopping cart. We use a secure credit card processor and we do not see or store your card information. We are pleased to let you know that a percentage of each credit card transaction is being donated to an orphanage in Haiti!
Select Paypal to use your Paypal account to pay for your order. This will redirect you to the Paypal site to process your payment. Once you've completed your payment you will automatically return to the RC History site. You do not need a Paypal account to use this option.
Pay by Check:
If you prefer to send a check or money order in the mail you can do so. You will receive a confirmation email with our mailing address. We will hold your order until we receive a payment. We reserve the right to wait until your check clears before shipping your order.
Order by Phone
Call us at 877-895-6627 to place your order by phone. If we don't answer please leave a detailed message including the best time to return your call.
We carry a large inventory and work hard to fill and ship orders quickly. However, if we are out of a particular item and expect it to be in stock within a reasonable time (less than 2 weeks) we will hold your order until it is complete if you selected Free Shipping. Because we are absorbing the cost of shipping it is prohibitive for us to routinely split orders. If, however, the order will take longer than 2 weeks to fulfill completely we will split the order at no additional cost to you.
If you prefer to have your order split into multiple shipments, please indicate this in the Order Instructions box during check out. We will contact you if it is necessary to split the order and adjust your shipping cost accordingly (split orders are not eligible for free shipping).
After making your purchase you will receive an email (separate from your order confirmation) containing a link to your product(s). You can also access your digital products here: http://rchistory.fetchapp.com/orders
Please remember to save your digital files to your computer when you download them. You are responsible for backing them up in case of loss.
If you have any questions about your order please don't hesitate to contact us
To find out where your order is in the fulfillment process click on Order Status at the top of the home page. You will see one of these options:
Awaiting Payment (if you have paid with a credit card there is sometimes a short lag time before this status is updated. You will receive an email once this payment has been fully processed)
Awaiting Shipment or Fulfillment (you payment has been processed and your order is in the queue to be filled. Please refer to our section on Order Fulfillment above)
Partially Shipped (we have released part of your order but one or more items are backordered and will be shipped or refunded. We will send an email explaining which items are backordered and approximately when they will be available.)
Shipped (your complete order has been shipped.)
Completed (this means that all actions pertaining to your order are finalized.)
We want you to be satisfied with our program. If you try Connecting with History with your family and decide that it just isn't what you need, we provide a 100% money back guarantee on the program syllabi and lesson plans (Volume 1, 2, 3 & 4).
Refund applies to merchandise only.
If you need to return or exchange an item, please login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button next to the item you wish to return. We'll notify you via e-mail of your refund once we've received and processed the returned item.
You may return most new, unopened items within 30 days of purchase. The refund applies to merchandise only, we do not refund any shipping fees you may have paid with your order. If you received free shipping on your order we will deduct our cost from your refund. If you received a discount on your original order we will deduct the percentage of the discount from the retail price of your returned items as well.
If you are exchanging an item, you will be charged a shipping fee.
If you return or exchange $100 or more in merchandise we will charge a 20% restocking fee.
The cost of shipping the items back to us is your responsibility. When returning merchandise please pack carefully. If it arrives to us damaged we will not be able to issue a full refund. We recommend that you add tracking and insurance on your return package.
We'll pay the return shipping cost if the return is a result of our error (you received an incorrect or defective item, etc.) and gladly replace your item.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Please note: We cannot issue refunds for digital products. CDs and DVDs are not returnable. Items returned to us without prior authorization or past 30 days of delivery will receive store credit rather than a refund.